eLearning
IRT now provide e-learning courses in Health & Safety and Business Skills. These are ideal for learners who are ineligible for apprenticeships or unable to commit too completing our qualifications.
These courses cover a range of subjects and can be done at the learners own convenience. Each course takes an average of two hours to complete and are competitively priced.
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Business Skills Courses
Anti Harassment and Bullying
Approved by CPD - Duration 32 mins*
This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course
Conflict Resolution in the Workplace
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Data Protection in the Workplace
If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information
Customer Service
Approved by CPD - Duration 75 mins*
This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation
Disciplinary Procedures
Approved by CPD - Duration 45 mins*
This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Effective Delegation
Approved by CPD - Duration 110 mins*
This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...
Negotiation
Approved by CPD - Duration 46 mins*
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Project Management
Approved by CPD - Duration 90 mins*
This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.
Social Media for Business
All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.
Search Engine Optimisation for Business
This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we’ll explore search engine optimisation ‘SEO’ and how you can use this to drive traffic to your website.
Facebook for Business
Facebook is the world's largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account.
LinkedIn for Business
LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.
Twitter for Business
Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones.
Equality, Diversity and Discrimination
In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
Stress Management
Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you.
Time Management
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.